FAQs

FREQUENTLY ASKED QUESTIONS

Are You a Trading Company or a Manufacturer?

Origin Machinery Co., Ltd is an integrated company consistently specializing in the field of construction machinery for more than 20 years. 

We manufacture all kinds of excavator attachments, loader attachments and skid steer attachments for digging, loading, grappling, drilling and demolition applications. However, a company cannot manufacturing everything. We got the global authorizations of XCMG and Korean hydraulic brand Doosan-Mottrol, so that Origin Machinery is able to supply our customers with genuine and after-sales undercarriage parts, hydraulic parts, OEM crawler chassis and all kinds of XCMG used equipment. 

What Are Your Main Products?

Origin Machinery manufactures all kinds of excavator attachments, loader attachments and skid steer attachments for digging, loading, grappling, drilling and demolition applications. With the global authorizations of XCMG and Korean hydraulic brand Doosan-Mottrol, Origin Machinery is able to supply global customers with genuine and after-sales undercarriage parts, hydraulic parts, OEM crawler chassis and all kinds of XCMG used equipment. 

What's Your Average Lead Time?

For samples or trial orders in which we may have stock material or ready stock, the lead time is within 7 working days.

For container orders or mass production, the lead time is 15-35 working days after receiving your deposit payment.

If our lead times do not work with your deadline, please go over your requirements with our sales guy. In any case, we will try to accommodate your needs and in most cases, we are able to do so.

 

Do You Provide Product Warranty?

Yes, we do offer warranty for all our products including the used equipment.

All attachments manufactured by Origin Machinery to be free from defects in steel material and workmanship under normal use for a period of 2000 hours of service during a one-year period from the date of shipment, whichever comes first. 

Hydraulic attachments are to be free from material and manufacturing defects and are covered for a period of 1 year or 1500 service hours, from the date of shipment, whichever comes first. 
Customers also enjoy a certain month of warranty even for the used equipment distributed by Origin Machinery.
What Kinds of Payment Terms Do You Offer?

Our bank account accepts USD dollars, Euro, Austrian AUD, Russian RUB and RMB yuan.

You can pay by T/T, Letter of Credit, or order from our online shop through a credit card or PayPal.

The most regular payment term is T/T 30% deposit in advance to start production and the 70% balance to release the shipment.

Being our global customer you will always enjoy flexible payment terms from Origin Machinery as we have a very healthy cash flow to ease our old customers' financial pressure.

Can You Provide the Relevant Documentation?

Yes, we can provide most documentation including Quality & Inspection Report / CE Conformance; Insurance Certificate; Certificate of Origin, and other export documents which you required.

Do You Guarantee Safe & Secure Delivery of the Products?

Yes, we always use high quality export packaging, they are strong and robust enough to protect your goods from damage. In case goods damage happened please send us photos and videos to us as soon as you received the goods.

If you have special or non-standard packing requirements please talk to our sales, we will try to accommodate your needs, but it may incur an additional charge.